Building the helpdesk we always wanted
Nosdesk started from a simple frustration: why does helpdesk software feel so slow and disconnected? We set out to build something better.
The problem with traditional helpdesks
Most helpdesk software was built in a different era. An era of page refreshes, isolated work, and software that felt more like a chore than a tool.
We've all experienced it: you're working on a ticket, someone else makes an update, and you don't find out until you refresh. Or worse, you both respond and confuse the customer.
Modern teams deserve modern tools. Real-time collaboration shouldn't be a premium feature. Speed shouldn't come at the cost of features. And using your helpdesk shouldn't require a PhD.
A different approach
Nosdesk was created to suit the needs of small, dynamic environments where flexibility matters more than rigid processes. But from the start, the vision was bigger: a system that scales to meet the demands of teams of any size.
We chose Rust for the backend because milliseconds matter when you're helping customers. We chose Vue for the frontend because interfaces should feel alive and responsive. Real-time collaboration is baked in from the ground up, not bolted on as an afterthought.
Most importantly, Nosdesk is built for its users. The source is available, the roadmap is public, and feedback from the community shapes what gets built next. Built from the ground up by someone who needed it, for everyone who needs it too.
What we believe
These principles guide every decision we make
Speed matters
Every millisecond counts when you're helping customers. We obsess over performance so you can focus on what matters.
Teams first
Great support is a team sport. Every feature is designed to make collaboration natural and effortless.
Humane design
Software should be a joy to use. We believe tools should adapt to people, not the other way around.
Built in the open
Transparency builds trust. Our source is available, our roadmap is public, and our development happens in the open.
Our journey
From idea to reality, and everything in between
The spark
While working as a specialist technician in Victorian high schools, I kept searching for the perfect tool to manage tasks and jobs. Something fast, collaborative, and actually enjoyable to use.
Development begins
After years of working with existing helpdesk tools, it was time to build something better. Vue for the frontend, Actix (Rust) for the backend, with real-time collaboration baked in from day one.
First release
The first public release of Nosdesk, available for early adopters and contributors who share the vision.
About the developer
Kyle Phillips
Infrastructure Engineer & Developer
Infrastructure Engineer and Web Developer based in Victoria, Australia. Specialising in network and server infrastructure, documentation, and helping others resolve IT issues. In my spare time, I work on web and software development projects like Nosdesk.
Built in the open
Nosdesk is available under a Business Source License. View the source, follow development, and contribute to the future of helpdesk software.